Customer Stories
Leverage Technologies specialist, multi-discipline team is
committed to customer success
Why Customers Trust Leverage Technologies?
Customers return to Leverage Technologies again and again because of our track record in the support, implementation
and integration of Software AG technologies.
We have decades of experience, a professional, accredited team of developers, infrastructure
engineers, and business process consultants - plus thousands of successful projects across the public and private
sectors.
So when enterprise level organisations face complex technology challenges, we are the people
they call.
Unpicking and modernizing legacy integrations
Our customer, a leading oil industry supplier, came to Leverage Technologies with a challenge that would see us helping them rewire fundamental business processes.
The challenge
Outdated legacy integrations were making it difficult for technology leaders to pursue their digital transformation agenda, limiting the operational and productivity benefits of the modern distributed applications being rolled out across the business.
And while the knowledge no longer existed internally to begin addressing these issues, leaders were clear that modernization was a priority.
The solution
We proposed a solution that incorporated Enterprise Service Bus and API-led architecture to alleviate the information exchange bottlenecks – enabling data to move between legacy systems and modern applications.
The outcome
With seamless integration, both internally and with external business partners, though a secure data exchange, our customer has boosted their reporting capabilities, improved productivity, and efficiency, and has brought digital transformation back on track.
What is your challenge? Let’s talk about it.
Urgent upgrade support and implementation
A fortune 500 enterprise and one of the United States’ largest utility companies, PPL employs more than 6,500 people, supporting over 2.5 million customers with essential energy.
The challenge
PPL Corporation asked Leverage Technologies to help them solve an ongoing upgrade issue.
The old version of webMethods they were using was no longer in support with Software AG, meaning PPL incurred extended support costs, while parts of their system could no longer integrate up to date versions of Linux Red Hat and Windows. Critically, this meant they could not achieve the levels of encryption required by their strict IT security protocols.
Unfortunately, the skills to address this challenge were no longer present in-house. And important knowledge and insight into the original implementation had also been lost.
The solution
Using our extensive webMethods expertise, Leverage Technologies identified and uncovered the missing implementation insights, filling knowledge gaps, identifying issues and recommending an optimised, low-risk upgrade strategy.
Our specialists worked as part of the in-house team, adapting to uncertainties as they arose and flexing our process to fit seamlessly within PPL’s existing Scrum/Agile project approach.
The outcome
Our multi-practice team completed 48 features containing over 197 stories and 1192 tasks. We upgraded and tested webMethods installations across five separate PPL Corporation businesses, including development, QA and production systems.
“We deployed a big scary upgrade and most of the company was completely unaware. When engaging in an upgrade for support purposes, the business users not being aware that anything even changed is the ultimate measure of success”. Additionally, our team provided all the required training environments and document libraries, ensuring productivity was not unduly affected by the upgraded user experience.
PPL were able to reduce support costs and crucially, bring their encryption levels up to the required standard.
“Overall, the project was a challenge from many perspectives. Leverage Technologies utilized their expertise to make the process smooth and controlled. It was a pleasure working with such a professional and capable team.”
What is your challenge? Let’s talk about it.
The Pennsylvania Justice Network (JNET) is the information broker for a number of critical municipal, county, state and federal agencies, integrating and processing important public safety and criminal justice data from thousands of departments across Penn state.
Justice Network: Boosting service quality The challenge
The JNET team asked us to look into potential security vulnerabilities and configuration issues within their DataPower environment that were causing end-user issues.
Their ultimate objective was to increase productivity and operational efficiencies.
The solution
After thorough investigation, Leverage Technologies accredited specialists embedded with the JNET team to implement the required services, using IBM DataPower Gateway platforms.
The outcome
With the user experience issues alleviated and a single point of secured network access for all externally facing services, JNET reports productivity and efficiency benefits in line with project objectives.
